No matter what version you use, there comes a time when you need Microsoft Word help!
Many users prefer using the Word 2007 embedded help file for getting technical support, but if the help files don’t provide the information you need, you should know your other options.
This section is where to find out how to get in-depth help and technical support. Some options are free, some are not.
Even though I have many tips here on my site, you may want to investigate Microsoft Word training options at your local community college. If you like to learn on your own, online courses are a great choice, or you can buy Microsoft Word books at Amazon (affiliate link) or other book stores.
If you have ever tried to get Microsoft Word help directly from Microsoft, then you know how frustrating it can be. But there are other options for getting help that you can try first.
Your company IT department
If you are having problems with Microsoft Word and it is installed on a company computer, submit a trouble ticket to your IT department. You may be able to get the answer in a few hours or less.
However, if your IT department is busy, you may get faster help by finding a knowledgeable coworker!
If you are a sole proprietor, you ARE your company’s IT department…in that case, I suggest getting 3rd party support, or finding free information on the Microsoft technical support website.
3rd party support
There are thousands of companies that provide per-incident and subscription-based Microsoft Office technical support. You may have to hunt around to find one that provides the level of service you need for a price you can afford.
It is a good idea to set up an account with a 3rd party provider ahead of time. That way, you aren’t trying to find a technician while you are under stress.
If the technical support company you are interested in offers subscriptions, ask if you can get a free 15-minute chat so you can try out their service before subscribing.
Your computer manufacturer
If you purchased a full version of Microsoft Word or Office 2007 and it came pre-installed on your computer, you may be eligible for software support from your computer manufacturer. See your warranty or call customer service for information.
“I need Microsoft Word help from Microsoft”
If you want Microsoft technical support, you can visit the Microsoft online support center. Many of the options are free, so take a peek…you may find just what you need!
Be forewarned! It takes awhile to navigate the maze of options on the Microsoft website.
Microsoft offers paid support for business-critical problems. Advanced Support costs $259.00 during business hours, or $515.00 after-hours. After-hours support is only available under certain circumstances.
For more information, contact Microsoft Advanced Support at (800) 936-4900.